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Customer reviews of The Small Auto Company

At The Small Auto Company we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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The Small Auto Company

The Small Auto Company
5
4.4

Based on 18 customer reviews

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  • 5

    Excellent

    By mark T on 20 August 2019 | Verified purchase

    Excellent dealer to trade with very helpful. Nothing was too much trouble and they wasn’t pushy at all.

    Reply from The Small Auto Company on 20/08/19

    Thanks Mark, really nice to meet you and thanks for the kind review, we try hard to make the experience of buying a car the best it can be. All the best Stephen


  • 5

    Renault Captur

    By Mark G on 12 August 2019 | Verified purchase

    Great deal, nice honest guys to do business with . I travelled from Castleford as the price was competitive. Small Auto Company went the extra mile, getting me an updated SAT-NAV card. Would recommend them when looking for an automatic and I will use them again! Thanks, love the car

    Reply from The Small Auto Company on 13/08/19

    Thank you Mark, it was a pleasure meeting you both and thank you for your very kind words, we do love what we do and this means a lot. Many thanks Stephen and Robert


  • 5

    Many thanks to The Small Auto Company

    By Margaret B on 14 August 2018 | Verified purchase

    I recently bought a Ford B-Max Automatic car from The Small Auto Company which is my first Automatic car.I hadn't driven for a year owing to my mobility problems. My family had been supportive giving me lifts and I used taxis but looking around I saw lots of people the same age{over 80} and older driving with disabilities so I decided to give it a try and I'm so glad that I did. The Company is quite close to my home and Stephen came with a Vauxhall car that I'd I thought would be suitable and he had to explain all the controls . He made it seem very easy and my confidence gradually returned.I still have a lot to learn as everything in the car is very different to my 19 year old manual Vauxhall!! I would recommend anyone who is wanting to reclaim their independence as I did to contact The Small Auto Company. Thank you so much Stephen for your never ending patience and support.

    Reply from The Small Auto Company on 16/08/18

    Many thanks for your kind words as we try very hard to be of service and pride ourselves of being as professional as possible.


  • 5

    Excellent Service

    By Justyna K on 29 March 2019 | Purchase not verified

    We just got our car yesterday and sure it has been a great experience working with this company. Very professional, kind and helpful from beginning till end of acquiring my car. Very happy with their service :)

    Reply from The Small Auto Company on 10/04/19

    Thank you so much for taking the time to leave a review, its one of the best feelings, knowing we have giving the service customers expect, we love what we do and glad it shows...... many thanks Stephen


  • 5

    Excellent buying experience from start to finish

    By Joanne T on 13 March 2019 | Purchase not verified

    A massive thank you to everyone at the Small Auto Company. I am now the proud owner of a fabulous little car . The staff were very knowledgeable and friendly. It made a pleasant change to not have to deal with pushy sales people. My car was exactly as described, I was told if the car needed an mot and service it would be done, and it was. To say I am over the moon is an understatement. I have recommended you to family and friends and will definitely buy from you again in the future.

    Reply from The Small Auto Company on 14/03/19

    Thank you Joanne for taking the time to share your car buying experience,we sell over 500 cars a year and value every customer and always try to make the car buying process the best it can be. Many thanks Stephen and the team.


  • 5

    Disaponted

    By Ian W on 06 March 2019 | Purchase not verified

    The salesman was pleasant and easy to deal with . Bought my 86 year old mum a car from them after her accident. No part ex payed asking price . Super little car . After two weeks and twenty miles my mum decided she was no longer confident enough enough enough to drive . I asked The salesman if they would buy the car back . Not expecting to get the £5000 we paid . I was told by The salesman we don’t buy cars back ,try we buy any car . I have known the owner of the business many years and he is well respected. We buy any car offered half our purchase price . Thanks guys I won’t be rushing back.

    Reply from The Small Auto Company on 12/03/19

    Hi Ian, sorry you feel agrieved to post such a poor review, as you have already said we sold you a great little car, as you know it was a part exchange vehicle to us, we serviced and prept the car to your wishes and thought we had given excellent service, you know historically and have always helped and assitted you, with any car related querries over the years. your review is unjustified. As we explained it was a p/x car and that we had a large influx of cars going into March and said if you want to sell it quickly try an online buying company, you also have the option of selling privatly, where i am sure you would recoup your money. it was and is a great little car and excellent value. This review process is floored as it allows people to vent, when the garage has given 100% service I except your circumstances have changed, but struggle to see what we have done wrong. i hope your mum is well and know you will not struggle to sell the car.


  • 5

    BE AWARE OF THE SMALL AUTO COMPANY IN HOLMFIRTH!!

    By terry R on 16 July 2018 | Purchase not verified

    BE AWARE!! THIS COMPANIES QUALITY ASSURANCETHAT THEY ADVERTISE IS A JOKE, WE PAID CASH AND A TOYOTA AYGO TOTALLING ABOUT £5000 FOR A FIAT 500, WITHING 4 MONTHS, THE GEAR BOX NEEDS REPLACING AND THE TEMPERATURE CONTROL BOX FOR THE ENGINE BLEW, IT LOOKS LIKE THEY HAVE PATCHED THIS CAR UP TO GET IT PAST THE WARRENTY PERIOD OF 30 DAYS OR 2000 MILES, WE WASNT OFFERED ANY TYPE OF EXTENDED WARRENTY, WHICH WE WOULD HAVE TAKEN, IT LOOKS LIKE THEY HAVE JUST RIPPED US OFF, PEOPLE SHOULD BE FACING A BILL OF £1500 FOR A CAR WE HAVE ONLY HAD FOR 4 MONTHS, AND THE CAR BEING USED AS AN AUTOMATIC, EVEN THOUGH IT HAS DUAL TRANSMISSION, GEAR BOXES DONT JUST GO, IF THEY HAD CHECKED THE CAR BEFORE SELLING IT US, THE MECHANIC WOULD KNOW THE GEAR BOX WAS FAULTY. DO NOT BUY A CAR FROM HERE!!!!!!

    Reply from The Small Auto Company on 25/07/18

    Thank you Terry R, the review system is designed for customers to give honest feedback, unfortunately it also allows customers the oppurtunity to vent , you purchased a car in Febuary of this year,with a 1 month warranty, we now sell all cars with 3 month warranty, it is nearly 6 months since purchase, the vehicle was checked prior to your collection , the gearbox was in full working order and you have enjoyed trouble free motoring, your warranty period had expired and you contacted us with this issue, we explained the warranty had expired, and offered to try get the vehicle repaired at a cheaper price, at no point did we have the benefit of inspecting the car , as with all automatic gearboxes they are sealed units and it is not feesible to patch a repair until warranty has expired, the truth is the car has been EXCELLENT, UNTIL A MECHANICAL PART FAILED. WE ARE SORRY THIS HAS HAPPENED, But can not maintain your car indefinitely. This is a factual reply, based on facts.


  • 5

    Superb service and Can't recommend enough!

    By Nigel A on 29 May 2018 | Purchase not verified

    Purchased a Citroen Grand Picasso from the Small Auto Co. 2 weeks ago and was extremely pleased with the service I received and especially how the car was presented when collected. A few days later I traveled to the South West of France and the car was faultless.

    Reply from The Small Auto Company on 29/05/18

    Thank you Nigel, for those kind words and taking the time to give a positve review, it was a pleasure meeting you and hope the jack is ok. Many thanks Stephen


  • 5

    Excellent Service.. Highly recommend..

    By Peter A on 22 February 2018 | Purchase not verified

    Bought my Nissan Juke from these guys last week.. The service I received was fantastic.. Stephen the sales manager was really friendly & very professional ( No pressure sales).. I got excellent service from them.. A full years MOT & Service at no extra cost.. They even delivered my car to my door (Thanks Connor) .. I cannot recommend them enough.. Thank you guys will definately be using you again..

    Reply from The Small Auto Company on 16/05/18

    Thank you Peter for those kinds word, we try to make the experiance of buying a car the best it can be. it was a pleasure doing business with you.


  • 5

    Can't fault them.

    By A B on 02 November 2017 | Purchase not verified

    Can't fault this place at all. The salesman was friendly and enthusiastic. Never tried to convince me to buy any warranties or take out finance through them. They did everything i asked to get the car ready for me, even touched up a scratch i complained about. Up to now the car is exactly what they said it is, the price was fair and they even gave what i asked for my old car in part ex. I couldn't be happier.

    Reply from The Small Auto Company on 03/11/17

    Thank you so much for those kind words, we love what we do and it feels good to express that to customers. Many thanks Stephen


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