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Customer reviews of The Small Auto Company

At The Small Auto Company we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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The Small Auto Company

The Small Auto Company
5
4.3

Based on 13 customer reviews

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  • 5

    A Big car from the Small Auto Company!!

    By Jay H on 10 June 2017 | Purchase not verified

    I have had my Chevrolet Orlando for a month now and couldn't be happier. The staff in Holmfirth were very helpful but not pushy, they answered what might be considered to be "amateur" questions with a straight face and humoured me! The car was well presented, immaculate inside and out and just as described. I received a fair price in trade in for my Vauxhall, they dealt with all the paperwork promptly and the sale went through without a hitch. The car has run perfectly since and I am the proud owner of a VERY low mileage car with an excellent service history and in excellent condition. The salesman explained that they had a number of ex Motability cars for this very reason. The car and the company were a lucky find!

    Reply from The Small Auto Company on 22/06/17

    Thank you for that great review, we try to make the process of buying a car , something that people enjoy. It's great to here that our ethos has been acheived. Thanks for the opportunity Cheers Robert


  • 5

    Caveat emptor

    By Peter H on 27 March 2017 | Purchase not verified

    We bought our first automatic from these pleasant friendly easy to speak to people. I would give them 5/5 for sales technique. However, after we had got the car home and given it its first wash ( after one week of ownership) we noticed that the rear light cluster was cracked and had let water in. I asked the company if they would replace this and was told that they didn't think it was covered by the warranty, but they would ring me back. Around three weeks later and we have heard nothing from them. Now we will replace this at our own expense, which will be around £350. Then, after the first wash we noticed that there were paint chips which had been carefully concealed with coloured polish or something similar which has now washed off. Part of the responsibility for this situation is mine. I wouldn't say this company was to be avoided, but the buyer must be aware of what may be being hidden and is responsible for making a thorough inspection before handing over any cash.

    Reply from The Small Auto Company on 29/03/17

    Thank you for taking the time to add a review, all feed back is important to any business, we are concerned about your comments and would like to take the time to expalin our actions..... we have checked our initial delivery notes from the hauliers that delivered the car and no mention was made of any damage to rear light cluster, we have then checked with the independent garage that did the 64 point inspection, prior to you collecting the car, they have not reported any damage to the light cluster. at point of sale or at collection point did anyone notice a damaged rear light cluster. we have also checked with our valeting suppliers and not one of the products that we use to clean cars, contains any materials with added colours to hide marks, we use high quality trade cleaning products, to prepare our cars to the best possible standard We sell secondhand cars, that have lived and been driven and like all things used, they will pick up signs of usage along the way. Thank you Robert


  • 5

    Fantastic ,,, Enjoyable

    By Dr P H on 25 November 2016 | Purchase not verified

    No pressure approach, wonderful experience, even gave me more than i expected for my old car!!! We will be telling every one to pay them a visit!!! proper garage, friendly staff and made every thing easy. big thanks to michael for everything!! absolute pleasure to deal with

    Reply from The Small Auto Company on 29/03/17

    Thank you so much for your kind words, our business is built on repeat business and customer referals. Thank you for the business.


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